Terms & Conditions

1. Acceptance of Terms

When you visit or place an order on the TheRealMart website, you automatically agree to follow these Terms & Conditions. These rules apply to all users — visitors, registered users, and customers.

If you do not agree with any part of these terms, we kindly request you to stop using the website. Our intention is transparency, not force.

2. About TheRealMart

TheRealMart is a D2C e-commerce platform based in India. We offer a curated range of natural living, wellness, and lifestyle products for modern Indian households.

Our mission is to make quality natural products accessible to everyone, with a focus on health, sustainability, and value.

3. Nature of Products

All products sold on our website are handcrafted from natural materials. Clay, copper, and other earth-based materials are natural and therefore variations in color, grain, size, or texture are completely normal.

These variations are signs of authenticity, not defects. By placing an order, you acknowledge and accept these natural differences.

4. Orders & Confirmation

When you place an order, you are requesting us to prepare and ship the product to you. An order is considered confirmed only after successful payment.

In rare situations such as stock issues, pricing errors, or suspicious activity, we reserve the right to cancel an order and issue a full refund.

5. Pricing & Payments

All prices on our website are listed in Indian Rupees (INR) and include applicable taxes unless stated otherwise.

Payments are processed securely through third-party payment gateways. We do not store your card details, UPI IDs, or banking information.

6. Shipping & Delivery Timelines

Orders are packed and shipped with care using trusted delivery partners. Standard delivery usually takes 6-10 days, but it may take longer depending on your location, courier service, weather, or local restrictions.

Delivery timelines are estimates, not guarantees. Once an order is handed over to the courier partner, delays are beyond our direct control.

7. Returns & Refunds

Due to the handcrafted nature of our products, we generally do not accept returns or refunds.

However, if you receive a damaged or incorrect item, please contact us within a reasonable time after delivery with proper details so we can assist you fairly.

8. User Responsibilities

You are responsible for providing accurate information, including your delivery address and contact details.

Incorrect or incomplete information may lead to failed delivery, for which TheRealMart cannot be held responsible.

9. Intellectual Property

All website content — including text, images, branding, and design — belongs to TheRealMart and may not be reused without permission.

10. Limitation of Liability

We are not responsible for indirect losses, delays caused by couriers, or misuse of products beyond their intended devotional purpose.

11. Governing Law

These Terms & Conditions are governed by the laws of India. Any disputes shall fall under Indian jurisdiction.

12. Updates to These Terms

We may update these Terms from time to time. Continued use of the website after updates means you accept the revised terms.