Find answers to common questions about our natural clay products, shipping, and returns.
TheRealMart is a curated platform for natural living, wellness, and lifestyle products. Our range includes natural drinkware, personal care, home essentials, and more — all selected for quality, purity, and sustainability.
Yes. We carefully vet every product before listing it. Our selection prioritises natural ingredients, minimal processing, and eco-friendly materials. We avoid products with unnecessary chemicals, artificial coatings, or harmful additives.
Browse our shop, add items to your cart, and proceed to checkout. You will need to sign in with your Google account, add a delivery address, and complete payment via Razorpay. You will receive an order confirmation email once payment is successful.
We accept all major payment methods via Razorpay — including UPI, credit/debit cards, net banking, and wallets.
Yes! Orders above ₹1000 qualify for free shipping. A flat shipping charge of ₹150 applies to orders below ₹1000.
Orders are typically dispatched within 1–2 business days. Delivery across India usually takes 4–7 business days depending on your location.
Once your order is shipped, you will receive a tracking number via email. You can use the link provided in the shipping confirmation to track your package.
If you receive a damaged or defective item, please contact us with photos within 3 days of delivery and we will arrange a replacement or refund. For other return requests, please reach out to us at therealmart.teams@gmail.com and we will do our best to help.
Yes. Payments are processed entirely through Razorpay, a PCI-DSS compliant payment gateway. We do not store any card or payment details on our servers.
You can reach us by emailing therealmart.teams@gmail.com. We typically respond within 24–48 business hours.